Everything Vehicle: Your Ultimate Guide to Understand Your Customers

Take the Car Knowledge Assessment

Nine Common Auto Services

Learn about the services offered at the service center. Click each service to expand details.

Introduction to Car Parts

Parts of a Car

Engine: The heart of the vehicle
Transmission: Transfers power from engine to wheels
Battery: Provides electrical power
Oil filter: Filters the engine oil
Brake pads & rotors: Stopping system
Suspension: Keeps ride smooth and stable
Radiator: Cools the engine
Alternator: Charges the battery

Important: Engine oil and transmission oil are NOT the same. Always clarify which fluid the customer is asking about.

Car Anatomy

More Knowledge about Vehicle Parts

Vehicle Make and Model

Make vs. Model

Make refers to the brand of the vehicle (Honda, Toyota, Ford, BMW, etc.).

Model refers to the specific vehicle model (Civic, Camry, F-150, 3 Series, etc.).

Example: A 2023 Toyota Camry — "Toyota" is the make, "Camry" is the model.

Common Vehicle Make

Click a brand below to see its common models.