About Us
Introduction
The team behind Dealer Focus™ have been active in the automotive business for decades. We're veteran automobile dealers and major automotive technology company executives. We earned our stripes building solid companies you've probably worked with or heard of before.
Through this experience, we know the ins and outs of a dealership and just how critical communication is to your customer base and your bottom line. We focus on providing an excellent communication process with your clients necessary to build and strengthen every customer relationship. Every product and service offered by Dealer Focus is customer-oriented and dealer-focused.
Customer Relationship Management
Real Dealership Environment Challenges
Dealership's Service Center phones are usually ringing off the hook while customers are dropping off or picking up their vehicles. Quality control of Service Writers on the phone is a challenge, especially when they are multitasking with clients in front of them.
- By answering Dealership's incoming service calls, their team can focus on their clients at hand, thus increasing revenue and CSI.
- When we schedule service appointments, we maintain a level of professionalism that is unsurpassed in the industry.
- We enter appointments directly into the Dealership's scheduling system, thus into their DMS, delivering more happy customers with no effort from dealership's personnel.
