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Training Modules

Work through each module below at your own pace.

Module 01

All About the USA

Module 1: States & Time Zones. Module 2: Regions & States.

Module 02

Vehicle 101

Module 1: Vehicle Parts & Accessories. Module 2: Maintenance & Diagnostics. Module 3: Manufacturer Recalls. Module 4: Other Services & inspection Module 5. Dealership Systems & Policy

Module 03

Program Software & Tools

Walkthroughs of every system and software reps use daily. Scheduling tools, call software, and internal dashboards. Includes login steps, navigation basics, and where to find key customer info fast.

Module 04

CSR Fundamentals

Module 1: CSR Excellence Training. Module 2: Handling Difficult Customers. Module 3: DealerFocus Call Flow & Script. Module 4: Dealership Systems & Policy. Module 5: Call Quality Assurance. **Call Certification Prerequisites**

Module 05

Certification

Track your progress toward CSR certification. Complete all required modules and pass each assessment with 80% or higher to earn your certification badge.

Module 06

Refresher Courses

Short, periodic refreshers on policy updates, new procedures, and common call issues. Designed to keep certified reps sharp without repeating full training.