Module 02
Vehicle 101
Core vehicle knowledge reps need to speak confidently with customers about their cars.
- Vehicle Parts & Accessories — Identify common vehicle components and add-on accessories.
- Maintenance & Diagnostics — Understand routine maintenance schedules and basic diagnostic terminology.
- Manufacturer Recalls — Learn how to look up, explain, and process manufacturer recalls.
- Other Services & Inspection — Cover additional service offerings and inspection procedures.
- Dealership Systems & Policy — Review the dealership systems and policies tied to vehicle service.